COUNTDOWN CONFIRMS ADDITIONAL SECURITY IN PLACE AROUND INFANT FORMULA
10 March, 2015: Countdown has confirmed it has put additional security measures in place in its Countdown stores, following the New Zealand Police and Ministry for Primary Industries’ announcement about a threat to infant formula.
Countdown’s Acting Managing Director, Steve Donohue, says he knows this threat will be worrying for customers and that the supermarket operator has put additional security in place from the time the product arrives in its Distribution Centres to when it is purchased by a customer in stores.
“As a retailer of infant formula, Countdown is doing everything possible to keep infant formula safe in our supermarkets,” says Steve Donohue.
“Some of these security measures will mean it takes a little bit more time for customers to purchase infant formula, but together these steps will ensure constant monitoring of the product, either in person or by CCTV. Consumer safety is our absolute priority and we are supporting the NZ Police and MPI investigation in any way we can.”
Increased security measures include:
- Additional security processes, checks and monitoring in all Countdown Distribution Centres, including CCTV and robust security during transit to stores.
- Extra checks in-store before the product is placed on the shelf.
- Infant formula will be moved from the main shelf to behind service counters or Lotto desks, so product is monitored, either in person or by CCTV.
- CCTV cameras on the product at all times in storage and when behind the counter.
- In conjunction with suppliers, random sampling of infant formula product is being undertaken.
“We’re also asking our customers to be vigilant,” says Steve Donohue. “Everyone has a role to play in checking their cans of infant formula for any sign of tampering, and by keeping an eye out for anything suspicious or unusual. If you see something you’re concerned about, please let a member of our team know immediately.”
If you suspect your product has been tampered with, please contact the NZ Police on 0800 723 665 or take the product to your local police station.
- For more information and regular updates: www.foodprotection.govt.nz
- If you have concerns about the health and wellbeing of your baby, call Healthline on 0800 611 116.
- If you have concerns about the nutritional requirements of your baby, call Plunketline on 0800 933 922.
- For an emergency dial 111